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$500 Sign-on Bonus - Bilingual Spanish Customer Support Representatives – (Hybrid) <h3>Looking for more than a job? </h3>You’ve come to the right place!  A job with purpose is more than a job.  At Percepta we are creating positive change, and we will need the skills of the world’s most capable people.  In this role, you’ll have the opportunity to affect your future and impact millions of others in ways you may never have thought possible. Curious?  We hope so. Come be a part of a rapid response customer support and roadside assistance team that delivers around-the-clock support, 7 days a week.Personality is key! We believe that you are humble and respectful of others. A curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer-focused and dedicated to exceeding expectations and developing new innovative solutions when needed. You are interested in learning, understanding and simply conveying brand, business, and technical concepts. You prefer working in a collaborative environment and showing strong communication skills. Having the desire to demonstrate passion and empathy for people is important, passion for cars is a bonus!What You Can Expect  <ul><li>Starting hourly rate of $20 per hour ($18 base plus $2 bilingual premium)</li><li>Hybrid work schedule </li><li>Health/Dental/Vision/Life Insurance</li><li>Flexible Spending Account (FSA) and Health Savings Account (HSA)</li><li>401(k) with company match</li><li>Vacation/Sick Time and Paid Holidays</li><li>Tuition Reimbursement</li><li>Employee Assistance Program</li><li>Employee Discount Program</li><li>Training and Development Programs (Percepta College)</li><li>Employee Rewards Program (Perci Perks) </li></ul>Sign-on Bonus:<ul><li>$500 sign-on bonus after 30 days of employment, $375 after 90 days, and $375 after 190 days for a total of $1250.   </li></ul>What You’ll Be Doing  The Volvo Roadside Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. The Representative presents Volvo Car USA to its owners in a professional, caring manner. During a Typical Day, You’ll<ul><li>Coordinate towing and roadside services for owners</li><li>Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)</li><li>Answer questions to Volvo Car owners and prospects about product purchases or familiarization</li><li>Handle customers who contact Volvo to facilitate resolution of their issues</li><li>Make all reasonable efforts to ensure customer satisfaction</li><li>Escalate unresolvable or beyond scope of authority issues to senior team members</li><li>Responsible for proper documentation and coding in Volvo proprietary software</li><li>Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action</li><li>Complete additional tasks/projects as needed</li></ul>What You Bring to the Role  Along with a high school diploma and a minimum of one (1) year of previous customer service call-handling experience, you must have a genuine interest in providing excellent customer service and be motivated by working with a fast-paced and dynamic team, resolving challenges optimistically.A Bit More About Your Role  Location: Mahwah, NJShifts: Full-time 8-hour shift, weekends are required<ul><li>Bilingual in Spanish plus English is a must, must be able to pass written and oral assessments in both languages</li><li>Roadside dispatching or emergency call response experience is preferred</li><li>Previous experience working independently and, in a team, environment</li><li>Independent work experience includes using logic and intuition to reach appropriate conclusions</li><li>Excellent written and oral communication skills required</li><li>Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication adapting communication style to fit the style of others</li><li>Savvy and demonstrates creative solutions</li><li>Speed and accuracy when typing</li><li>Ability to diagnose issues quickly and resolve them with patience and empathy</li><li>Broad knowledge of the automotive business preferred</li><li>Displays a strong, professional, and polished customer focus, awareness, and sensitivity with the ability to gain the trust and respect of colleagues and customers</li><li>Makes appropriate decisions and exhibits sound judgment</li><li>Ability to work well under pressure</li><li>Analyze data, track trends, and retrieve relevant information to complete a task </li></ul>Other<ul><li>The center is a 24/7/365 operation</li><li>Shift differential: Additional pay of $1.00/hour will be paid to those who work between the hours of 8 pm - 6 am ET</li><li>The position includes a paid training period, and recurrent or new product training is provided as needed</li><li>The center location is in Mahwah, NJ.  Currently working a hybrid schedule which is subject to change</li><li>Training will be M-F, 9 am-6 pm ET for a duration of approx. 3-4 weeks.</li></ul>About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:<ul><li>Culture of Service - to be treated like you are the customer from day one </li><li>Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions</li><li>Respect – a team that is accountable, dependable, and gives you their full attention</li><li>Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization</li><li>Career Growth - lots of learning opportunities for aspiring minds</li><li>Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!</li><li>Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. </li></ul>Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Percepta

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Title:                Vice President of Marketing and CommunicationsReports to:     President &amp; CEOSupervises:      Graphic Designer, Marketing Manager, Digital Content ManagerSalary Range:  $135,000 - $165,000Summary of Duties:  As a member of the Master Chorale’s leadership team, the VP of Marketing and Communications (VPMC) plays the lead role in a broad range of deadline-driven and detail-oriented projects designed to extend the Master Chorale’s influence.   The VPMC administers the activities of a full-service, in-house creative agency responsible for branding, communications, and public relations for the organization.  The VPMC is responsible for goal setting and managing the earned ticket revenue budgets in collaboration with the VP of Finance/CFO and the CEO. The VPMC directs the organization’s “idea incubator” in support of peer department marketing campaigns, ensuring communications are consistent with brand identity.  Leads the Marketing team to develop content that is strategically designed for maximum awareness and successful promotion of performances and programming.The VPMC’s leadership is essential to conversations about critical institutional issues that have a lasting impact on the organization.  The VPMC possesses a deep appreciation and passion for the art form and its place in the community that drives a desire to ensure all marketing, branding and communications reflect the Master Chorale’s mission and standard of excellence. The VPMC is the primary creative content director, creator and storyteller for the Master Chorale and will prioritize an ongoing elevated national and international reputation by leveraging all assets of a world-renowned, all-professional choral organization.Essential Duties, Responsibilities, Functions:Marketing Service Agency<ul><li>Responsible for the creation and alignment of marketing content as well as execution of marketing campaigns in accordance with the strategic visions of peer departments</li><li>Collaborates with the Artistic Director and the artistic production team with respect to imagery and brand consistency</li><li>Defines key performance indicators, measures and tracks effectiveness of marketing and communications strategies and related campaigns</li><li>Creates and manages a Marketing master project schedule, communicates project timelines with team members, project owners and senior leadership</li><li>Creates and executes the social media vision for the Master Chorale</li><li>Determines the Master Chorale’s needs for design work and manages the graphic designer and any relationship with an external design firm engaged </li></ul>  Brand Management<ul><li>Responsible for building and sustaining a strong, compelling brand identity consistent with the Master Chorale’s mission</li><li>Oversees marketing projects across peer departments to ensure brand visibility and consistency</li></ul>Communications and Public Relations<ul><li>Oversees the development of concept and copy for all high-level communication projects</li><li>Collaborates with VP of External Affairs to support partnerships and working relationships with local, national and international media to ensure positive Master Chorale coverage and expand brand reach</li><li>Plans, develops, and directs social media strategies designed to optimize the Master Chorale’s ability to reach and engage donors, key stakeholders and the general public</li><li>Serves as media spokesperson, when needed, and coordinates communication strategies with an outside public relations firm if one has been engaged</li></ul>Administration<ul><li>Responsible for day-to-day operations of Marketing team, with particular attention to deadlines and workload balance</li><li>Oversees the annual marketing expense and revenue budget, in collaboration with the VP of Finance/CFO</li><li>Serves as the key point of contact with our box office, which we outsource through the Los Angeles Opera</li><li>Manages vendor relationships to ensure adherence to proposed budgets and schedules</li><li>Develops, maintains and manages relationships with marketing professionals on the Music Center campus, as needed</li><li>Fosters a collaborative culture and builds constructive relationships both within the Marketing team and with other peer departments</li><li>Attends and supports Master Chorale concerts and events, including serving as point person for front-of-house</li></ul>Qualifications: <ul><li>Expertise in the nonprofit performing arts sector is required</li><li>Eagerness to think outside-the-box on marketing partnerships and to lead with creativity in marketing initiatives</li><li>Familiarity with customer relationship management systems is required</li><li>Strong Microsoft Office skills, particularly in the development and oversight of multi-sheet Excel reporting models, are required </li><li>Ability to collaborate effectively with board members, senior staff, other Master Chorale administrative staff and volunteers, providing them with strong support and inspiring them to productive action</li><li>Excellent verbal and written communication skills </li><li>Ability to think strategically, generate new ideas, set priorities, execute goals and objectives, and meet financial goals and deadlines</li><li>High degree of professionalism and integrity</li><li>A passion for the mission and aspirations of the Master Chorale and an ability to eloquently articulate the organization’s mission, values, achievements, potential, and future goals to internal and external audiences</li></ul>Application Process: Please submit a cover letter specifying how your experience relates to this position with the LA Master Chorale and a current résumé. Please attach documents in .pdf or .doc format.Submit application materials at <a href="mailto:jobs@lamasterchorale.org" target="_blank">jobs@lamasterchorale.org</a>The Los Angeles Master Chorale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Los Angeles Master Chorale complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The Los Angeles Master Chorale expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Los Angeles Master Chorale’s employees to perform their job duties may result in discipline up to and including discharge.4/18/2024

2 Marketing / Communications / PR Jobs